Terms and Conditions
Last updated: 16th June 2019
All terms and conditions apply to the United Kingdom and Ireland.
These terms and conditions set out the basis on which you can use our website and place orders for items from Charismatic Cat Candles. By ordering goods from Charismatic Cat Candles you are deemed to have understood and accepted these terms.
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://www.charismaticcat.co.uk website (the “Website”) operated by Charismatic Cat Candles (“us”, “we”, or “our”).
Your access to and use of the website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the website.
By accessing the website or placing an order, you agree to be bound by these Terms. If you disagree with any part of the terms then you should not access the website.
Our prices are reviewed from time to time and we reserve the right to change pricing at any time without prior notice.
If you wish to purchase any product or service made available through the website (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, address, and contact details.
You are considered to have placed an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors.
We will send you an order acknowledgement, detailing the products you have ordered and the total cost.
Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. Unless we have notified you that we will not accept your order and are cancelling it, or you have cancelled your order.
We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error;
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
Despatch of orders are normally 2-3 working days from day of receiving order. We reserve the right to adjust our despatch times in accordance with current volume of orders.
Returns and Refunds
We will occasionally accept returns of full, unused products. The customer is responsible for the cost of return postage. Refunds are issued once the items are received by us. You must contact us within 14 days of receiving your order with your reasoning.
We will not accept returns on used products. Refunds will only otherwise be given in the event that a parcel is lost in transit or if goods arrive damaged to the extent that they cannot be used.
Please also note that scent is subjective and we will not accept returns, or issue refunds, on orders where the customer simply 'doesn't like the scent',
You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
(e) You may not misuse the Website (including, without limitation, by hacking)
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Charismatic Cat Candles. Charismatic Cat Candles has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Charismatic Cat Candles shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.
The material on this website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.
We, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law. If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details.