WHICH PAYMENT METHODS DO YOU ACCEPT?
We currently accept Debit / Credit Card payments, Bank Transfer, Laybuy and Clearpay.
WHERE DO YOU SHIP TO?
At the moment, we are only able to offer shipping to the UK (inc. Northern Ireland), Isle Of Man and USA. Unfortunately, the option to ship to Ireland is temporarily switched off as of January 10th 2021 as we work out what we need to do differently to be able to ship here in accordance with regulations after Brexit.
WHEN CAN I EXPECT MY ORDER?
Our current turnaround time is always listed on the homepage and the Delivery Information page. You will also find further details on the Delivery Information page.
WHAT WAX DO YOU USE?
We use soy wax for our candles and wax melts. We only use fragrance oils that are vegan friendly and cruelty free.
ARE YOUR PRODUCTS PET FRIENDLY?
Here at Charismatic Cat, we use synethetic oils to fragrance our products. Generally speaking, it's essential oils you need to look out for when considering the health and safety of your pets. You should familiarise yourself with the kinds of chemicals that are toxic to different kinds of pets and check this against the labels of any products you use around them. Our own pets have never suffered from any ill effects after the use of our products around them and neither have we been made aware of any such scenario from any of our customers. However, animals can develop an allergic reaction to anything, even in small amounts, just as we humans can. If your pet has a known sensitivity to perfumed products, we would advise against using them whether made from essential oils or synthetic oils. It's always best to consult with your vet if in doubt.
ARE YOUR PRODUCTS CLP COMPLIANT?
Yes! Please see our CLP page which is currently under construction.
WHY IS THE ADDRESS ON YOUR LABELS LOCATED IN BOLTON, I THOUGHT YOU WERE BASED IN NORTH WALES?
Good question! In January 2022, we moved from our old workshop unit at a business enterprise centre and used that address (Canolfan Fenter, Congl Meinciau, Botwnnog, LL53 8RA) as our registered address. We moved everything back home and wanted to avoid using our home address while remaining to be compliant with CLP laws. This is why you'll see a Bolton based address on the website and on our labels. Some of our products may still have our old address on them (stock that was already made before we moved) whilst we switch over and phase the old ones out. The Charismatic Cat Home Fragrance range is still made in North Wales, by hand, by us.