FAQs

WHICH PAYMENT METHODS DO YOU ACCEPT?

We currently accept Debit / Credit Card payments, Bank Transfer, Laybuy or Clearpay. 

WHERE DO YOU SHIP TO?

At the moment, we are only able to offer shipping to the UK (inc. Northern Ireland) and Isle Of Man. Unfortunately, the option to ship to Ireland is temporarily switched off as of January 10th 2021 as we work out what we need to do differently to be able to ship here in accordance with regulations after Brexit. 

WHEN CAN I EXPECT MY ORDER?

Our current turnaround time is always listed on the Shop page and the Delivery Information page. You will also find further details on the Delivery Information page.

WHAT WAX DO YOU USE?

We use soy wax for our candles and wax melts. We only use fragrance oils that are vegan friendly and cruelty free.

ARE YOUR PRODUCTS PET FRIENDLY?

Here at Charismatic Cat, we use synethetic oils to fragrance our products. Generally speaking, it's essential oils you need to look out for when considering the health and safety of your pets. You should familiarise yourself with the kinds of chemicals that are toxic to different kinds of pets and check this against the labels of any products you use around them. Our own pets have never suffered from any ill effects after the use of our products around them and neither have we been made aware of any such scenario from any of our customers. However, animals can develop an allergic reaction to anything, even in small amounts, just as we humans can. If your pet has a known sensitivity to perfumed products, we would advise against using them whether made from essential oils or synthetic oils. It's always best to consult with your vet if in doubt.