The current turnaround time is up to 5 working days before despatch.
Working days are Mondays-Fridays and are subject to change from time to time.
Please remember that made to order and preorder items have separate despatch terms/postage prices and this will always be noted in the product description.
Please note that the estimates you see at checkout when choosing your P&P option is the timescale in which Royal Mail aim to deliver after we despatch the order.
If you do not receive a despatch confirmation email within the advertised turnaround timescale (unless it's a preorder, made to order or custom order), please do feel free to contact us so that we can update you.
This option is for those in the LL53 postcode to collect their orders locally free of charge. This option is for collection from the workshop in Botwnnog or the shop in Pwllheli. Please specify where you would like to collect from in the notes section at checkout or send us an email with your name and order number to let us know.
Please refrain from turning up to collect your order until you receive an automated email stating your order is ready for collection with collection instructions/information.
Face Coverings are mandatory at both the workshop and the shop.
Royal Mail Small Parcel
We use this service for all orders up to 2kg. This is the most commonly used method and is used for most orders. Royal Mail's delivery timescale is usually 2-3 working days from the despatch date. Please be aware that it may take longer than this at the moment due to Covid-19.
The standard charge is £3.99.
Please note that this option does not mean your parcels are sent Signed For.
Royal Mail International Tracked
We use this service for all orders heading to the USA. There is a maximum weight of 2kg. The delivery timescale for this method is up to 7 working days from the despatch date. Please be aware that it may take longer than this at the moment due to Covid-19.
The standard charge is £12.
Shipping is weight based and is automatically calculated at checkout.
Please note that any orders placed that are 1kg or under in total weight might be upgraded to Royal Mail 1st Class for no additional fee.
All orders over 2kg (UK/IOM ONLY) are sent via DPD which is a Next Working Day (after despatch) tracked and signed for service and the standard charge is £8.99.
We are currently only shipping within the UK, Isle Of Man and USA.
Royal Mail: Please allow up to 10 working days from the date of your despatch email for your order to arrive. Unfortunately, once your parcel leaves us, the delivery timescale is out of our control. A parcel cannot be classed as missing until 10 working days from the despatch date have passed. Therefore, we kindly ask you to allow for this timescale before contacting us as Royal Mail do have slow periods and we will not be able to refund or replace until 10 working days have passed.