Do you offer PayPal as a payment method?
Unfortunately, we do not offer PayPal as a payment method. This is due to the company witholding a large amount of our business funds from August 2018 to February 2019 for no good reason. We no longer trust PayPal to handle our funds.
When can I expect my order?
Our despatch days are Mondays and Fridays. Your order will be despatched on either of those days. It can take up to 7 working days to despatch your order during busier times. If your order contains any made to order or preorder products, the despatch timescale varies.
Please see our Delivery Information section for further information on this.
Please also note that if you receive a despatch email on a day that isn't Monday or Friday, your order is not likely to leave the workshop on that day. For example, if you receive an email on a Wednesday or Thursday, your order will have been packed but will be despatched on the Friday. This system is in place as we then know what orders have been packed and we can mark them as fulfilled on the website to keep track. Marking an order as fulfilled automatically triggers sending a despatch email.
Our despatch days are Mondays and Fridays due to the nearest suitable Post Office being 9 miles away from our workshop. Setting specific posting days means that we can concentrate on topping up stock, working on new products etc on other days and pack orders where possible!
Are you CLP Compliant?
Yes - all of our products are labelled accordingly as required by law.