info@charismaticcat.co.uk

Workshop 1, Canolfan Fenter Congl Meinciau, Botwnnog, LL53 8RA

 

Monday to Friday - 10:00-16:00

Saturday & Sunday - CLOSED

Please note that the workshop is not open to the public as a shop but orders placed online beforehand can be collected.

01758770018

© 2019 to Charismatic Cat Candles.

Delivery Information

The current turnaround time is up to 5 working days before despatch.

Working days are Mondays-Fridays and are subject to change from time to time.

Please remember that made to order and preorder items have separate despatch terms/postage prices and this will always be noted in the product description.

Please note that the estimates you see at checkout when choosing your P&P option is the timescale in which Royal Mail aim to deliver after we despatch the order. 

If you do not receive a despatch confirmation email within 7 working days of ordering, please do feel free to contact us so that we can update you.

 

Local Collection

This option is for those in the LL53 postcode to collect their orders locally free of charge.

 

Open Box

This option is for those wanting to place several orders and have everything despatched in one package when the ‘box’ reaches 2kg or two months have passed since starting it. To start an Open Box, simply place orders as usual and choose the 'Open Box' option at checkout. To close your Open Box, pay the £4.50 P&P with your last order and we will despatch everything for you.

 

Please note that any orders placed using these options that should not fall into these categories, i.e you are not in the LL53 area or do not have an open box with us, will be cancelled and refunded if we receive no reply when attempting to contact you to rectify.

 

 

Royal Mail 2nd Class - Small Parcel

We use this service for all orders up to 2kg. This is the most commonly used method and is used for most orders. Royal Mail's delivery timescale is 2-3 working days. 

The standard charge is £4.50.

Royal Mail 2nd Class - Large Letter

This service is used for anything that goes as a large letter e.g. Our Themed Boxes, Snap Bars. Royal Mail's delivery timescale is 2-3 working days. 

The standard charge is £2.50.

 

Additional Information

 

Please note that any orders placed that are 1kg or under in total weight might be upgraded to Royal Mail 1st Class for no additional fee.

 

All orders over 2kg are sent via DPD which is a tracked and signed for service.

 

Orders of £35 or more will qualify for free postage.  

For orders being delivered to Ireland and USA, the standard charge is £10 with orders of £60 or more qualifying for free postage.

 

Please allow up to 10 working days from the date of your despatch email for your order to arrive. Unfortunately, once your parcel leaves us, the delivery timescale is out of our control. A parcel cannot be classed as missing until 10 working days from the despatch date have passed. Therefore, we kindly ask you to allow for this timescale before contacting us as Royal Mail do have slow periods and we will not be able to refund or replace until 10 working days have passed.