Please be aware that due to Covid-19, there are still some postal delays in some areas.
We are still open online despite the lockdown in Wales. Local Collection is temporarily unavailable* and the shop in Pwllheli is temporarily closed. The current turnaround time is 3-4 working days before despatch.
* Unless previously discussed or you contact us prior to ordering.
Working days are Mondays-Fridays and are subject to change from time to time.
Please remember that made to order and preorder items have separate despatch terms/postage prices and this will always be noted in the product description.
Please note that the estimates you see at checkout when choosing your P&P option is the timescale in which Royal Mail aim to deliver after we despatch the order.
If you do not receive a despatch confirmation email within 7 working days of ordering (unless it's a preorder, made to order or custom order), please do feel free to contact us so that we can update you.
CURRENTLY SUSPENDED / UNAVAILABLE
This option is for those in the LL53 postcode to collect their orders locally free of charge. This option is for collection from the workshop in Botwnnog or the shop in Pwllheli. Please specify where you would like to collect from in the notes section at checkout.
Please refrain from turning up to collect your order until you receive an automated email stating your order is ready for collection with collection instructions/information.
Please be aware that due to Covid-19, social distancing applies when collecting your order. Face Coverings are mandatory at both the workshop and the shop.
Royal Mail Small Parcel
We use this service for all orders up to 2kg. This is the most commonly used method and is used for most orders. Royal Mail's delivery timescale is usually 2-3 working days from the despatch date. Please be aware that it may take longer than this at the moment due to Covid-19.
The standard charge is £4.10.
Please note that any orders placed that are 1kg or under in total weight might be upgraded to Royal Mail 1st Class for no additional fee.
All orders over 2kg are sent via DPD which is a tracked and signed for service.
Orders of £50 or more will qualify for free postage.
For orders being delivered to Ireland, the standard charge is £10 with orders of £65 or more qualifying for free postage.
UK & Ireland: Please allow up to 10 working days from the date of your despatch email for your order to arrive. Unfortunately, once your parcel leaves us, the delivery timescale is out of our control. A parcel cannot be classed as missing until 10 working days from the despatch date have passed. Therefore, we kindly ask you to allow for this timescale before contacting us as Royal Mail do have slow periods and we will not be able to refund or replace until 10 working days have passed.